Legal Notice
This Legal Notice is published in compliance with Article 5 of Directive 2000/31/EC on electronic commerce and with the equivalent national transpositions across the EU/EEA (Impressumspflicht in Germany and Austria, mentions légales in France, note legali in Italy, aviso legal in Spain). It identifies the entity legally responsible for tenerifeworldtickets.org and the regulatory regime under which the Service is provided.
1. Identity of the Service Provider
1.1. Trading name: Tenerife World Tickets.
1.2. Legal form: a limited-liability company duly incorporated under the law of its Member State of establishment within the European Union.
1.3. Registered office & commercial-register details: available on written request addressed to support@tenerifeworldtickets.org. Pursuant to Art. 5(1)(b)(c) of Directive 2000/31/EC the information is also lodged with the competent commercial register.
1.4. Director / legal representative: the person registered as director/legal representative in the commercial register named in §1.3.
1.5. VAT identification: a VAT-ID has been issued by the competent tax authority of the Member State of establishment and is reproduced on every VAT-compliant invoice.
1.6. Electronic contact: support@tenerifeworldtickets.org.
1.7. Website operated: https://tenerifeworldtickets.org.
2. Activity
2.1. Tenerife World Tickets carries out the activity of independent online ticket reseller: we acquire admission tickets to leisure venues from authorised channels and re-sell them to end-customers under our own commercial responsibility, including end-to-end customer support.
2.2. We are not classified as a regulated travel-organiser under Directive (EU) 2015/2302, since we sell single travel services (admission tickets) and not packages within the meaning of that Directive. Where a customer combines our admission tickets with services from third parties, those third parties remain solely responsible for the services they sell.
3. Trademark notice and intellectual-property statement
3.1. "Siam", related logos, character names, ride names, scenic-area names and any associated graphic devices are registered trademarks owned by Loro Parque S.A. or by entities affiliated with Loro Parque S.A.. We mention them on tenerifeworldtickets.org solely to identify the product we re-sell — admission tickets to Siam — under the doctrine of nominative fair use enshrined in Article 14(1)(c) of Regulation (EU) 2017/1001 (EU Trade-Mark Regulation) and the corresponding national fair-use provisions.
3.2. The visual identity of Tenerife World Tickets (logos, colour palette, layout of tenerifeworldtickets.org, photographs of the Operator's offices and of customer-support staff, illustrations and marketing copy authored by us) is owned by or licensed to Tenerife World Tickets and is protected by copyright (Directive 2001/29/EC), database rights (Directive 96/9/EC), design rights (Council Regulation (EC) No 6/2002) and trademark law where applicable.
3.3. Reproduction, redistribution, public communication or modification of any element of tenerifeworldtickets.org without the Operator's prior written consent is prohibited, except for the limited exceptions allowed by mandatory law (private use, quotation, news-reporting).
4. Independent-reseller declaration
4.1. Tenerife World Tickets is not affiliated with, endorsed by, sponsored by, agent of, joint-venture partner of, or in any way officially connected to Siam, Loro Parque S.A., any subsidiary or licensee of Loro Parque S.A., or any other entity of the same group of companies.
4.2. The official website and the official customer-care channels of Siam are operated exclusively by Loro Parque S.A.; their identification can be retrieved through public corporate registers. Customers seeking the official channel of the Park, instead of the Operator's reseller channel, should refer directly to Loro Parque S.A..
5. Hosting
5.1. tenerifeworldtickets.org is hosted on infrastructure located in the European Economic Area, supplied by a hosting provider compliant with ISO/IEC 27001 and SOC 2.
5.2. The identity of the hosting provider can be obtained on request to support@tenerifeworldtickets.org, or from a WHOIS lookup of the domain name.
6. Notice-and-take-down — Article 14 e-Commerce Directive / Article 16 Digital Services Act
6.1. Although tenerifeworldtickets.org is not a hosting service for third-party content, we comply with the notice-and-take-down regime that applies to information-society services. Notices alleging that content visible on tenerifeworldtickets.org infringes a third party's right or breaches the law should be sent to support@tenerifeworldtickets.org with the subject line "Article 14 / DSA notice" and should contain: (a) identification of the notifier; (b) description of the allegedly unlawful content and its exact URL; (c) reasons why the notifier considers the content unlawful; (d) a statement that the information in the notice is true to the best knowledge of the notifier.
6.2. We acknowledge a complete notice within 48 hours and we examine it without undue delay, acting in line with Article 16 of Regulation (EU) 2022/2065 (Digital Services Act) where the Service falls within its scope.
7. Press / media enquiries
Press enquiries: support@tenerifeworldtickets.org, subject line "Press". We respond within 2 business days. Use of the Operator's logo or screenshots in editorial publications is permitted under standard quotation rights — we appreciate, but do not require, courtesy notice.
8. Out-of-court dispute resolution
8.1. Customers acting as consumers within the meaning of Directive 2011/83/EU may, before initiating any judicial action, attempt to resolve the dispute through the Online Dispute Resolution (ODR) platform of the European Commission, accessible at ec.europa.eu/consumers/odr.
8.2. Pursuant to Article 14 of Regulation (EU) No 524/2013, traders established in the Union must publish a link to the ODR platform — the present clause satisfies that obligation.
8.3. Tenerife World Tickets is not obliged, and does not commit, to participate in alternative dispute-resolution procedures before specific consumer-mediation bodies, except where mandatory law of the Customer's habitual residence requires the contrary.
9. Applicable law and competent courts
9.1. Without prejudice to the mandatory consumer-protection law of the Customer's country of habitual residence (Art. 6 Rome I), the substantive law applicable to the relationship between Tenerife World Tickets and the Customer is the law of the Member State in which the Operator has its registered seat.
9.2. The competent courts are determined by Section 4 of Regulation (EU) No 1215/2012 (Brussels I-bis): the Customer may sue the Operator either before the courts of the Operator's seat or before the courts of the Customer's habitual residence; the Operator may sue the Customer only before the courts of the Customer's habitual residence.
10. Validity
10.1. Should one provision of this Legal Notice be held invalid by a competent authority, the remainder remains in force.
10.2. The Operator reserves the right to update this Legal Notice to reflect changes in the underlying corporate or regulatory situation. The "Last updated" date at the top of the page indicates the date of the latest revision.